What is Verint call recording?
Verint® Intelligent Call Recording™ is a single, prepackaged solution that couples voice recording with the power of speech processing, helping you realize more value from captured interactions. Moreover, it can automate call tagging using out-of-the-box call disposition topics, as well as topics that you define.
How does verint screen recording work?
The desktop screen is captured in a video file format and automatically uploaded to the media repository server, where the files are merged with the audio counterparts thus providing a single, synchronized media file for playback along with rich metadata.
What is active and passive recording in Verint?
Passive Recording is completely transparent to a telephone system. There is no impact to the telephone system at all. Active Recording involves a switch-level integration that requires additional data from a CTI application from the PBX or a third-party vendor.
What is the use of Verint?
Verint Cloud offers Interaction Recording to capture, index, archive and retrieve interactions across voice, video, chat, social media, face-to-face and other unified communication platforms. Moreover, it can automate call tagging using out-of-the-box call disposition topics, as well as topics that you define.
What is verint logger?
Verint® Recording for Public Safety™ is a powerful solution for capturing 911 radio, video, and text communications across multiple channels, including PBX, VoIP, radio systems, chat, digital collaboration, email, mobile voice, SMS, and face-to-face — all on a single recorder.
What is Verint QM?
Verint Quality Management is part of a patent-protected portfolio of customer engagement solutions that help organizations enrich customer interactions, improve business processes, and optimize their workforces to enhance loyalty, increase revenue, mitigate risk, and manage operational costs.
How do you listen to a call on a Verint?
To search for a call playback event on the Verba Recording System, there are some simple steps to follow:
- Login to the Verba web interface.
- Select the date/time interval for the searched media.
- Set a name or phone number – partial matches are also found.
- Push the Search button – the result list will be displayed.
Is Verint an Israeli company?
Nasdaq-listed Verint Systems Inc. is the latest Israeli company to make personnel cutbacks due to the coronavirus (Covid-19) pandemic.
What is AQM in call center?
Automated Quality Management, or AQM, is an integrated component to automate the entire quality management(QM) process of a contact center. Unlike manual tracking that’s randomized and only 0.2% of the calls, AQM softwares evaluate 100% of the calls in a contact center.
What is Desktop Process Analytics?
To help identify and prevent fraud, Desktop and Process Analytics captures what applications and accounts employees access, when, and for how long. The solution also creates an audit trail of all sites and applications accessed, when, and for how long.
What is calabrio monitoring and recording?
Calabrio Call Recording is an enterprise recording solution that enables you to mitigate risk, protect your financial interests, and uphold customer service by leveraging a recording solution that is flexible, reliable and secure. Record 100 percent of calls to comply with industry regulations and business rules.
How does Avaya call recording work?
Avaya Contact Recorder creates audio files of calls that have occurred on your telephone system. All calls to and from a specified stations are recorded automatically from start to finish through an IP interface.
What can Verint intelligent call recording do for You?
Verint Intelligent Call Recording is a single, prepackaged solution that couples call recording with the power of speech processing, helping you realize more value from captured interactions. It can capture, index, archive and retrieve voice, video, and text interactions across multiple channels.
What kind of video recorder does Verint use?
Verint’s award-winning EdgeVR is an enterprise-class, true IP video solution that more readily scales to IP video operations than analog-based, hybrid NVRs, for greater long-term value and lower migration costs.
What does Verint interaction recording do for couples?
Verint Interaction Recording is a single, prepackaged solution that couples call recording with the power of speech processing, helping you realize more value from captured interactions.
How many cameras can A Verint NVR support?
Verint EdgeVR is an enterprise-class, IP-based network video recorder designed for large-scale, geographically distributed operations. This intelligent NVR can support up to 4 cameras. Verint Solution for “Hook and Chain” ATM Attacks ATM criminals and theft can be deterred.