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What is auto attendant in Cisco?

Auto-Attendant allows callers to locate people in your organization without talking to a receptionist. You can customize the prompts that are played for the caller. Auto-Attendant works with Unified CommunicationsManager to receive calls on specific telephone extensions.

What is an auto attendant in a phone system?

In telephony, an automated attendant (also auto attendant, auto-attendant, autoattendant, automatic phone menus, AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist.

What is Cisco CME?

Cisco Call Manager Express (CME) is an enhanced IP telephony solution that is integrated into Cisco IOS. It is an ideal solution for small business customers to efficiently use their existing IP data connectivity to incorporate the deployment of voice and IP telephony.

How do I set up auto attendant?

To set up an auto attendant, in the Teams admin center, expand Voice, select Auto attendants, and then select Add.

What is the difference between auto attendant and IVR?

In traditional telecommunications, IVR refers only to systems that connect to a database, while Automated Attendant refers only to answering, routing and holding calls (functions that might be done by human attendants).

How do you set up a call handler?

Overview: Call Handler Settings

  1. Step 1 In the Cisco Unity Administrator, go to any Call Management > Call Handlers page.
  2. Step 2 Click the Add icon.
  3. Step 3 In the Add a Call Handler dialog box, enter information as appropriate in the Name field.
  4. Step 4 Select New Handler or Based on Existing Handler.

How does Auto-Attendant work?

Auto-Attendant (or automated attendant) is a term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. For a caller to find a user on a phone system, a dial-by-name directory is usually available.

What is the difference between Auto-Attendant and IVR?

How do I access Cisco CME?

From the supported web browser, enter the URL http-J//ccme. html to access the CME GUI. After authenticating with your web admin account, the CME management console is displayed, as shown in Figure 6.11. Note The image shown in Figure 6.11 was captured after clicking Configure > Phones in the CME GUI.

What is Virtual CME?

Virtual CME gives you the ability to train from any computer with internet. Students are provided access to a 3D visualization cloud on your computer to review cases at a convenient pace. Streaming video and webinars allow students to watch case reviews and interact with our expert trainers.

What type of account is needed to set up an auto attendant?

When you’re done setting the dial scope, click Next. All auto attendants must have an associated resource account. First level auto attendants will need at least one resource account that has an associated service number.

What are B-ACD and auto-attendant services on CME?

This document explains the Configuration procedures to enable Basic Automatic Call Distribution (B-ACD) and Auto-Attendant (AA) Services on Cisco Unified Communications Manager Express (CME). Basic Automatic Call Distribution (B-ACD) and Auto-Attendant (AA) service is available in CME to provide the following functionality:

How does Cisco Unified CME B-ACD application work?

Cisco Unified CME B-ACD provides automatic answering and call distribution for calls through the use of interactive menus and local hunt groups. Each Cisco Unified CME B-ACD application consists of one or more auto-attendant (AA) services and one call-queue service.

Which is the default auto attendant script in Cisco Unity Express?

See “Advanced Configuration” on page 287 for procedures to configure multiple triggers for an application. This configuration is required for Cisco Unified CME and Cisco Unified Communications Manager (SRST mode). The default auto-attendant script provided with Cisco Unity Express is named aa.aef.

How to customize the default auto attendant prompt?

To customize the default welcome prompt, see “Customizing the Default Auto-Attendant Welcome Prompt”. After you configure the auto-attendant application, you must configure the system must to start the auto-attendant application when a specific signal, or trigger, is invoked.