How do I give someone a refund on eBay?

Here’s how:

1. Locate the order in Seller Hub – opens in new window or tab or My eBay Sold – opens in new window or tab.
2. From the dropdown menu, select Send refund.
3. Choose a reason for the refund.
4. Specify a refund amount for the item or for the order.
5. Enter the desired refund amount, and select Send refund.

How do I return an item on the eBay app?

Start a return

1. Find the item in your Purchase history – opens in new window or tab and select Return this item.
2. Select your reason for the return.
3. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you’re returning the item for, and showing any scratches or defects.
4. Select Send.

How do I issue a partial refund on eBay app?

To give a partial refund:

1. Go to your Returns dashboard – opens in new window or tab.
2. Select View return details beside the item.
3. Select Decided What to Refund.
4. Select the percent you want to deduct from the refund amount.
5. Add a message to the buyer explaining why the refund wasn’t full.
6. Select Send offer.

How do I refund on eBay without PayPal?

Refunds to buyers

1. If the buyer doesn’t have a PayPal account, they will need to create a PayPal account with their eBay registered email address to claim their refund.
2. If a buyer doesn’t want to receive their refund into a PayPal account, we ask them to contact Customer Service to discuss refund options.

What to do if a seller refuses to refund on eBay?

what happens if you refuse to issue a refund

1. don’t refund your buyer & eBay will refund buyer & buyer will keep the item.
2. refund the buyer & also pay for the return PP for buyer to return item to you = new managed return.

How do I give a partial refund on eBay?

To offer a partial refund:

1. Go to your Returns dashboard – opens in new window or tab.
2. Select View return details beside the item.
3. Select Offer a partial refund and then Continue.
4. Enter the amount you wish to offer the buyer.
5. You can choose to add a message to the buyer.
6. Select Send offer.

Why can’t I issue a partial refund on eBay?

There’s also no option to partially refund items a customer didn’t receive. If they make an ‘item not received’ request, you’d need to issue a full refund through the request itself. If, however, the customer makes a ‘return’ request, you can open discussion and politely steer them towards an eBay partial refund.

What happens if I dont refund a buyer on eBay?

If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns.

How does eBay refund work?

Accept your return request and offer a full refund – You’ll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. The seller will also pay for return shipping.

What happens if someone requests a refund on eBay?

Once you’ve received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. Give a full refund: You’ll issue a full refund to the buyer, including original shipping costs, and they’ll keep the item.

How to request a refund for an item on eBay?

How to Request a Refund on eBay on Your Own. 1 Go to your My eBay Purchase history. 2 In the drop-down menu, find the item you want the refund for. 3 Select Return or Item not received (within 30 days of delivery) 4 Confirm that this is the item in question. 5 Click on Resolve a Problem. 6 Answer the questions to get a link to request the refund.

Can you return an item for a refund?

Returns, missing items, and refunds for buyers. Return an item for a refund. If your item arrives damaged or faulty, you can return it for a refund. If you’ve changed your mind and want to send it back, you can ask the seller if they’ll accept a return. Check the status of your return or missing item request.

How do I get my money back from eBay?

If you’ve come to a standstill with obtaining your partial refund on eBay, you can look into another solution. Delegate this task to DoNotPay, and you will receive your money back soon. Follow these instructions: Open the DoNotPay app in your web browser Click on Get Protectedunder the Chargeback Instantlyoption

What happens if you send an item back on eBay?

If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns.