How do I contact Merseyrail?
You can contact National Rail Enquiries who are open 24 hours a day on 03457 48 49 50. If you wish to contact us and need a quick response, the fastest way to do so is by our Twitter channel (@merseyrail) or by sending us a message on Whatsapp (0151 555 1111).
What is the phone number for merseytravel?
If a pass is lost or damaged, we recommend that you let us know immediately by visiting one of our Merseytravel Centres or by or by phoning 0151 330 1000.
Is the Wallasey tunnel open?
Both Mersey Tunnels are open 24 hours a day, 364 days a year (on Christmas Day only Kingsway (Wallasey) Tunnel is open). Bicycles are not permitted through the Kingsway (Wallasey) Tunnel.
Can I get free travel with PIP?
You could get free bus travel in your local area if: In England, Scotland or Wales,you have been awarded at least eight points for the moving around activity in the Personal Independence Payment (PIP) test.
Do Merseyrail trains have toilets?
In common with other similar metro rail systems like the London Underground, trains on our network don’t have toilets on board. The majority of our stations do offer toilet facilities for all customers, these are listed below. …
How do I renew my merseytravel pass?
Fill in your details on the form (or ask someone to fill it in with you). The Merseytravel Centre will check your application and send your application form and photograph to us. We will send your pass to you by post. Your pass will be valid for up to three years and the renewal date will be on your birthday.
Can you get a refund on a weekly Mersey travel ticket?
With 4-weekly/monthly and annual tickets, you will have received a discount, which we will take from the amount we refund you. There is an administration charge for refunds. You cannot get a refund on a daily or weekly ticket. If your Term Time Ticket is lost or stolen we do not have to issue a replacement.
What to do if you lose your Merseytravel pass?
If a pass is lost or damaged, we recommend that you let us know immediately by visiting one of our Merseytravel Centres or by or by phoning 0151 330 1000.
Where can I renew my Merseyrail metro card?
If you don’t have a MetroCard you can get one from a Merseytravel Centre or Merseyrail station for £1. Renew it online or at a Merseytravel Centre a few days before term starts. How do I use my Term Time Ticket? Place your MetroCard on the card reader next to the bus driver.
What happens if you are delayed on Merseyrail?
If services fail to meet the standards set out in the Merseyrail Passenger Charter, Merseyrail or Merseytravel will offer a refund or compensation. The Merseyrail Passenger Charter explains how to request compensation. Northern’s Delay Repay Initiative provides advice on compensation if you are delayed by 15 minutes or longer on your journey.