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Do Virgin Media have to dig up my drive?

It’s underground to a property boundary. After that it’s whatever works best for you and Virgin Media, although it will be buried on a property wherever it can be safely and without permanent property damage.

How long does it take for Virgin broadband to activate?

It depends on what you’re installing, but it should take around 40 minutes to set up broadband or up to 1 hour 15 minutes if you’re installing broadband, TV and phone.

How long does Virgin installation take?

We estimate a maximum of 40 minutes for a Fibre installation and up to 1 hour 15 minutes for a Fibre, TV and phone installation.

Do Virgin Media engineer call before installation?

If an engineer does need to enter your home they will contact you beforehand to talk you through how to make their visit as short and safe as possible.”

What does Virgin installation involve?

We run a cable from our network, underground through your front garden (where appropriate), to the cable entry point on the outside of your home. We’ll then run cables from the cable entry point to your chosen locations for your Broadband, TV and Phone.

How does Virgin media installation work?

Why does it take 2 weeks to activate broadband?

So why do customers have to wait so long for broadband? It’s just that it’s a manual process. Each connection takes roughly 30 minutes, and only two technicians can work on an MDF of this size at once – there’s simply not the room.

What is involved in a Virgin Media installation?

Do I need an engineer to install Fibre?

As most fibre connections are FTTC (fibre-to-the-cabinet) you won’t need an engineer to visit your home because your connection will still use your home phone line to connect to the street cabinet. If your home has never had a fibre connection before, an engineer may need to visit to install the right equipment.

Do Virgin engineers charge for visits?

Service and repairs at no extra cost Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. Find out how to contact us here.

Does Virgin TV need an aerial?

Virgin Media is again a subscription-based service so if you were interested in not having a TV aerial installed because you wanted to save money you may find that it will be cheaper to do this than opting for cable TV.